Returns & refunds
Please review product compatibility carefully before ordering printer parts.
Requesting a return
Contact support with your order number, product details and reason for return. For damaged or incorrect items, include clear photos of the product and packaging where possible.
Eligibility
Returns should be reviewed against the final policy published by the store. Opened, installed, used, incompatible or specially ordered parts may need additional review. Do not ship an item back until support confirms the return instructions.
Refunds
Approved refunds are processed using the original payment method where supported. Processing time can depend on the payment provider or bank. Any shipping charges and return-shipping responsibility must be confirmed in the final store policy.
Contact support
Contact our support team with your order number for help.